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Recurring Order Program

At Vetopia we understand about being busy pet owners - because we are too!

Now that Vetopia has launched its wonderful Recurring Order Program, this will certainly save you a lot of your time and ensure you never run out of pet food.

Once you've initiated your Recurring Order, we will send your order automatically according to your preferred frequency. You don't have to worry about anything. We'll send you a reminder a few days before your order is due to ship and you can add on more items then if you need to.

How do you create a Recurring Order?
Order your items as you normally would and choose the recurring order option at the Checkout.
Click here to view the "Steps to create a Recurring Order".

When will I be billed?
You will be billed for the first time as soon as you start your plan. Your next billing cycle will coincide with the date of your next delivery. You can cancel at any time through the Recurring Order tab on your Account information page.

Payment methods?
We accept payment through Stripe & Paypal for recurring orders. For Stripe user, you could just checkout as normal. For Paypal user, you will need to have a Paypal account in order to set up the recurring order.

Does Vetopia keep my credit card details?
As previously mentioned, all recurring order payments are proceed via Stripe or PayPal (For Paypal user, you will need to have a PayPal account to complete the recurring order payment). All credit card details are securely stored within Stripe or PayPal only. Vetopia doesn't have access to any of your credit card information.  

How often will my order be delivered?
We recognize that owning pets can be complicated. You might require food every month, flea and tick treatment every three months and shampoo every two months. That's why we have a lot of flexibility in our order system. You can choose for your order to repeat monthly, or a reduced frequency. The longest period between recurring orders is seven months. 

Which items are available for the Recurring Order Program?
Most items on our website are applicable for recurring orders. Prescription food, regular dry and wet food, flea & tick prevention, dewormers, supplements, cat litters, diapers and pee pads are all available for purchase through the program.

Can I earn and spend my Reward Dollars when using the Recurring Order Program at Vetopia?
Yes, you will definitely earn Vetopia Reward Dollars on each recurring order. However you won't be able to use Vetopia Reward Dollars towards a recurring order payment.

Can I add extra items and deliver at the same time?
A few days before your recurring order is due, we will send you a reminder email. At this time, if you would like to add some extra items to your order you may do so, but you will have to create a new regular order and payment. As you will already have an order being shipped to you, delivery for the extra items will be free of charge, free shipping discount code will be provide in your reminder email.

Will I be charged full regular price in future if the recurring item is on sale/promotion when I place my first order?
The amount charged to you will be adjusted to the current item price when your recurring order occurs. For example, if your recurring item is on sale this month, you will be charged the discounted price. And on your next order, if the item is back to its regular price, the item will be charged at its regular price.

We hope our Recurring Order Program saves you time, gives you peace of mind and allows you to spend more time with your pets!